Intaglio Labs, Inc.

terms_

last updated August 27, 2026 · effective August 27, 2026

1. Agreement

These Terms are a contract between you and Intaglio Labs, Inc., a Delaware corporation ("Intaglio," "we," "us"). They govern your use of the Intaglio Labs application, the local software components it installs, and our websites (together, the "Software").

By downloading, installing or using the Software, you agree to these Terms. If you do not agree, do not use the Software.

Our Privacy Policy is part of these Terms.

2. What Intaglio Labs is

Intaglio Labs is software that runs on your own Mac. It reads sources you connect, stores what it reads in a database on your computer, and answers questions using an AI model that also runs on your computer. Intaglio does not host your content and has no access to it. See the Privacy Policy for exactly what is read, stored, and sent.

Intaglio Labs is early software. Features may change, break, or be removed. We may discontinue it entirely.

3. Eligibility

You must be at least 18 years old and legally able to enter a contract. If you are using Intaglio Labs for an organization, you represent that you have authority to bind that organization, and "you" means both you and that organization.

4. Your license

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use one copy of the Software per Mac you own or control, for your own use, subject to these Terms.

You may not: reverse engineer, decompile or disassemble the Software except where that right cannot be waived by law; remove or alter proprietary notices; rent, lease, sell, sublicense or distribute the Software; use it to build a competing product; or circumvent its technical limits.

We keep all rights not expressly granted. The Software is licensed, not sold. "Intaglio Labs" and our logos are our trademarks; these Terms grant no right to use them.

Some components of the Software are third-party open-source software governed by their own licenses, which control over these Terms for those components. See /notices.

5. Third-party services and your own accounts

Intaglio Labs connects to services you already use — Apple, Google, Granola, Oura, Notion, Meta (WhatsApp, Messenger and Instagram), LinkedIn, X, Telegram, Discord, Slack, your mail provider, and others. Those are your accounts and your relationships.

You are responsible for:

We do not control third-party services, do not endorse them, and are not responsible for them. A provider may change or shut off its interface at any time, which may break a Intaglio Labs feature without notice. If your employer, school or client owns or governs an account, do not connect it unless you are permitted to.

6. Your data, and other people's data

Your data is yours. We claim no ownership of anything Intaglio Labs reads or stores on your machine. We do not receive it, do not use it, and do not use it to train any model.

You choose what Intaglio Labs reads, and you are responsible for that choice. This matters because the sources Intaglio Labs can read contain information about people other than you: the other side of a message thread, everyone on an email, meeting attendees, your contacts, faces already grouped in your photo library, your professional connections.

You represent and warrant that:

We cannot do this for you. Intaglio Labs runs on your machine, under your accounts, on data you choose. We have no visibility into it and no ability to police it. That is the whole design, and it is why this responsibility is yours.

7. Microphone and recording

Intaglio Labs' voice feature captures audio only while you have armed it, transcribes it on your Mac, and does not store the audio or send it anywhere. There is no wake word and no always-on listening.

Arming the microphone in the presence of other people may record them. Recording law varies: some US states and many countries require the consent of every participant to a conversation, and violations can carry criminal penalties and private lawsuits for statutory damages. You are solely responsible for compliance. Do not use the voice feature to record any person who has not consented, and do not use it where recording is prohibited.

8. Acceptable use

Do not use the Software to:

We may suspend or terminate your license for a violation, and we may report unlawful conduct.

9. AI output — no warranty of accuracy, and no advice

Intaglio Labs' answers are produced by a statistical language model running on your machine.

It will be wrong sometimes. It may misread a message, attribute something to the wrong person, invent a detail, misdate an event, or draw a confident conclusion from thin evidence. Its notion of "who someone is" is derived from patterns in your data, not from verified fact. Facts it derives about you are held back until you approve each one individually — that review is yours, and approving something does not make it true.

Verify anything that matters before you act on it. Do not rely on Intaglio Labs' output as the sole basis for any decision with financial, legal, medical, professional, employment, safety or personal consequences.

Intaglio Labs does not provide, and its output is not:

You are responsible for everything you do with Intaglio Labs' output, and for anything you send based on it.

10. Warranty disclaimer

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTAGLIO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, COMPLETE, OR THAT IT WILL MEET YOUR REQUIREMENTS; THAT DEFECTS WILL BE CORRECTED; THAT IT WILL WORK WITH ANY PARTICULAR HARDWARE, macOS VERSION, OR THIRD-PARTY SERVICE; OR THAT IT WILL PRESERVE OR PROTECT YOUR DATA.

BACKUPS ARE YOUR RESPONSIBILITY. Intaglio Labs does not back up your data. Software faults, a failed update, a permission change, a disk failure or your own deletion command can destroy your local database permanently. We cannot recover it, because we never had a copy.

SECURITY OF YOUR MACHINE IS YOUR RESPONSIBILITY. Your data is protected by macOS file permissions and by whole-disk encryption you enable yourself. Intaglio Labs does not add its own encryption layer. If your Mac is lost, stolen, unlocked, shared, compromised, or backed up somewhere insecure, your Intaglio Labs data is exposed and that is outside our control.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here limits any non-waivable statutory right you have as a consumer.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) INTAGLIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, DATA USE, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SOFTWARE OR THESE TERMS, ON ANY THEORY OF LIABILITY, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.

(b) WITHOUT LIMITING (a), WE WILL NOT BE LIABLE FOR: LOSS, CORRUPTION OR DISCLOSURE OF DATA STORED ON YOUR MACHINE; UNAUTHORIZED ACCESS TO YOUR MACHINE OR ACCOUNTS; ANY ACT OR OMISSION OF A THIRD-PARTY SERVICE; ANY CLAIM BY A THIRD PARTY ARISING FROM CONTENT YOU CHOSE TO HAVE THE SOFTWARE READ; ANY DECISION YOU OR ANYONE ELSE MAKES BASED ON THE SOFTWARE'S OUTPUT; OR ANY HEALTH, MEDICAL, LEGAL, FINANCIAL OR EMPLOYMENT OUTCOME.

(c) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SOFTWARE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNT YOU PAID US FOR THE SOFTWARE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS ($100). If the Software is provided to you free of charge, you acknowledge that this cap reflects that fact and is a fundamental basis of our agreement.

(d) These limits apply even if a remedy fails of its essential purpose, and they survive termination.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply. Nothing here excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

12. Indemnification

You will defend, indemnify and hold harmless Intaglio and its officers, directors, employees, contractors, agents, suppliers and licensors from and against any claim, demand, action, proceeding, loss, liability, damage, fine, penalty, cost or expense (including reasonable attorneys' fees) arising out of or relating to:

(a) the content, accounts, devices or stores you directed the Software to read, including any claim by a third party that you accessed, recorded, transcribed, retained or disclosed their communications, image, voice or personal information without a lawful basis or required consent;

(b) your breach of these Terms or of your representations in §6;

(c) your violation of any law, including privacy, data protection, wiretapping, eavesdropping, recording, biometric privacy, computer-access and consumer protection laws;

(d) your violation of any third-party service's terms; and

(e) your use of the Software's output.

We may assume exclusive defense and control of any matter subject to indemnification, at your expense, and you will cooperate.

13. Support, updates, and termination

We are not obligated to provide support, maintenance, updates, or backward compatibility. We may change, suspend or discontinue any part of the Software at any time.

You may stop using the Software at any time; delete the application and the ~/.hazlie directory. We may terminate or suspend your license immediately for any breach of these Terms, or for any reason with reasonable notice.

On termination, your license ends and you must stop using and delete the Software. §§4 (reserved rights), 6, 9, 10, 11, 12, 14, 15 and 16 survive.

14. Disputes — arbitration and class action waiver

PLEASE READ. THIS SECTION AFFECTS HOW CLAIMS BETWEEN US ARE RESOLVED AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

(a) Informal resolution first. Before starting a formal proceeding, you agree to email hi@intaglio.io with a description of the dispute and the relief you want, and to give us 60 days to try to resolve it. This is a condition precedent.

(b) Binding arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or the Software will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, in the county of your residence or, at your election, by telephone or written submission. The arbitrator decides all issues, except that a court decides the enforceability of subsection (c).

(c) No class or representative proceedings. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over a class. If this subsection is found unenforceable as to a particular claim or remedy, that claim or remedy proceeds in court and the rest of this §14 still applies to everything else.

(d) Carve-outs. Either party may bring an individual action in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or for unauthorized access to systems.

(e) Opt out. You may reject this arbitration agreement by emailing hi@intaglio.io with your name and a statement that you decline arbitration, within 30 days of first accepting these Terms. Opting out does not affect anything else in these Terms.

(f) Jury and time limit. If any dispute proceeds in court, both parties waive the right to a jury trial. Any claim must be brought within one year after it arises, or it is permanently barred, unless applicable law forbids a shorter period.

15. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply. For any dispute not subject to arbitration, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction, and both parties consent to that jurisdiction and venue. If you are a consumer in the EEA or UK, nothing here deprives you of the protection of the mandatory law of your country of residence.

16. General

Changes. We may update these Terms. We will post the new version with a new date and, for material changes, give reasonable notice in the app or on the site. Continued use after the effective date means you accept the change. If you do not accept, stop using the Software.

Feedback. If you send us ideas, bug reports or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation. We are not obligated to keep them confidential.

Export and sanctions. You may not use or export the Software in violation of US export control or sanctions laws, and you represent you are not located in an embargoed jurisdiction or on a restricted-party list.

US Government users. The Software is "commercial computer software" under FAR 12.212 and DFARS 227.7202; government rights are only those granted here.

Apple. If you obtained the Software through the Mac App Store, Apple's standard end-user terms also apply and control where they conflict. Apple is not a party to these Terms, has no obligation to provide support, and is not responsible for any claim relating to the Software. Apple and its subsidiaries are third-party beneficiaries of this paragraph.

No third-party beneficiaries, except as stated above.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, financing, or sale of assets.

Severability. If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.

No waiver. Failure to enforce a provision is not a waiver.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Notices. We may notify you in the app, on our site, or at an email address you give us. Notices to us go to hi@intaglio.io and to Intaglio Labs, Inc., 30 Otis St, San Francisco, CA 94103.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Software and supersede any prior understanding.

Intaglio Labs, Inc. 30 Otis St, San Francisco, CA 94103 · hi@intaglio.io